|When you don’t get QUICK results – or as quick as you would like
….. For new Practitioners and new Clients
The onset of ill-health or disease (dis-ease) didn’t happen overnight – it was a process – for some over many years. Similarly the journey to wellness won’t happen overnight either.
I am an impatient person – I like things measurable and I like to see results. When I was running customer service training courses one of the elements we included was managing expectations and communicating clearly – one clients’ expectation of a fast response was within the half hour whereas another may well be happy with the following day.
Communication and the management of clients’ expectations is a hugely important part of the Practitioner/Client affiliation. Positivity, encouragement and motivation must go hand in hand with setting up a wellness plan together, rather than the client “handing over” responsibility to the Practitioner for “getting them well” as has historically been the case in Doctor/Patient relationships.
In my early days of training I yo-yoed between a complete lack of confidence to a bouncing ball of positivity telling clients they would notice a difference almost immediately (!) Another error I frequently made was that in my desire and enthusiasm to “get on with the session” and hopefully “wow” my client, I didn’t fully explain the principles of natural healthcare and what made it different to the allopathic approach they may have been used to. Sometimes this didn’t matter – the client enjoyed the session(s), maybe took some remedies if they were relevant, changed bits of their lifestyle and diet and then did indeed benefit from the “treatments”. Others however were disappointed – they took the “pills” (supplements) but didn’t feel immediately better – they cancelled their follow-up appointment, I was bitterly disappointed and reverted to the “lack of confidence” mode until I was able to see the difference “I” had made to someone else at which point I became enthused again.
Reflecting back on this I realise that in some cases I had not given enough time to managing expectations. Of course I loved the modalities I was learning and was keen to share these with anyone and everyone. What I try to do now is explain:
- Getting well is a bit like a jigsaw. Sometimes the bit round the edges are completed first and neatly and other times its haphazard
- Journey to good health is a process (as was the journey to ill health)
- Getting well is not about doing just one thing – there could be emotional factors, chemical and nutritional toxicity or deficiency, physical/structural problems, lifestyle and stress overload.
- Natural health is like peeling an onion – sometimes a great lump comes off immediately and other times the peeling is slower until we get to the core. Sometimes we cry while doing it – and that is OK
- We (client and practitioner) have to work together in devising a plan to tackle all the elements – this won’t happen in one session – although GREAT RESULTS and positive change STARTS
- Sometimes change is not easy to see – as humans we are focussed on what is wrong a lot of the time and need reminding and showing the differences and improvements that are being made
Kinesiology is FANTASTIC – I love it… and to my mind it has the best tools to help clients deal with poor health - but it is not the ONLY way…. ALL modalities have a part to play and indeed I use reflexology, massage, homeopathic remedies, nutrition, Bach flower essences and a whole host of techniques in my sessions. We cannot and should not be all things to all people and sometimes I refer clients to other Practitioners who I feel are better suited to help – sometimes this is instead of me – temporarily or permanently (acupuncture, osteopathy) and other times, if they can afford it, as-well (yoga, Buteyko, Homeopath, Pilates) or the GP because allopathic medicine has its place and is sometimes needed to manage the initial pain while we get to the core.
So if you are feeling impatient (as a client)
- give your Practitioner a fair chance
- feed-back what you like and what you are frustrated by
- recognise the positive
- discuss what else you can do for yourself
- be honest…. With yourself AND Practitioner – we’re not here to judge
and (as a Practitioner)
- keep confidence in your chosen modality
- ask confidential advice of your Tutors / Senior Practitioners if able to
- recap frequently to reassure yourself and the client of the progress made
- decide whether change of approach is needed